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"We had a fabulous short stay here. The hotel is very close to Wengen station and we managed to walk up the hill with our (small) cases without too much bother. Check in was with the lovely Miriem (sorry if I've got that wrong!) who showed us around and gave us plenty of information about the hotel. The room was good (deluxe double with balcony), beds were comfortable with plenty of space. Bathroom was basic but clean. There were lovely little welcome touches, such as a personalised card and biscuits. There's a kettle (hoorah!) and a coffee machine. But the absolute best part was the incredible view, which actually brought us to tears as we were so overwhelmed. We were lucky enough to be in a corner room with two balconies so had morning coffee on one overlooking beautiful chalets and the valley and evening drinks on the other for sundown. We made use of the outdoor swimming pool (6 francs) which is just a few minutes walk away and we had a quick walk through the town which looked very lovely and lively. We'd planned to go for drinks and some live music but were too tired from our excursions to Interlaken so just enjoyed drinks on the hotel terrace instead. We popped to Lauterbrunnen to see the waterfalls as this is only a 10 minute train ride down the mountain. We were also lucky enough to meet the hotel's resident dog, Caramel, who came to give us a friendly welcome. Thoroughly enjoyed our stay here and definitely recommend this hotel. We will be back!!"

"Staff was very kind and helpful. Hotel was beautiful and very well maintained. It was in a prime location with direct access to the train station and a short walk to nearby restaurants and activities. "

"Fantastic Property. Wonderful and Comfortable "

"Nice looking hotel when we drove in, but… When we checked in and asked for the table for dinner there was no availability in any of the restaurants. So we had to go and eat outside of the hotel. We were only given one room key which made it difficult as it authorised the lift and the electric in the room. So we had to be inseparable ;) When my partner came down to the pool area he was aggressively asked directly: "What's your name!? What's your room number?" without any politeness or respect. It was a bit rude ... The shower in the room smelled of sewage almost made us feel sick. We asked to get two bicycles for a few hours in the morning. It was mentioned that they may be complimentary but we were charged 80 CHF. And also this is one of the few expensive hotels where they will charge you 55 CHF for parking for the night. And all of this for almost 1k per night. We stayed in lots of nice hotels over the years and you wouldn't expect these sort of issues. So quite disappointed after all and definitely wouldn't go back there or recommend it. BTW we don't normally complain about the hotels. But this one deserves an honest review. "

"Clean and nice for the money "

"Very nice staff. Great location for visiting town of Lucerne. Room is very spacious and comfortable. Highly recommended. "

"Great property with a really convenient location. Just steps away from Chapel Bridge and also very close to the train station. The front desk staff were very friendly and even helped us booking our tickets for Mt. Pilatus. "

"Beautiful stay! Wonderful customer service. Perfect location near the train. I’m happy I stayed here than Interlaken. "

"The view from our balcony was pure magic! Breakfast buffet was delicious! The location was so convenient- shops, restaurants, grocery store, Grindelwald First, and train station all steps away."