"I had booked a twin room with garden view. On arrival I was told there was no lift in the property and since the room I had prebooked through Expedia for £412 was on the top floor I was moved to a cheaper, twin room at ground level because of my limited mobility. On your website, there was no mention of what floor the room was on, nor that there was no lift. I had to pay the full amount having booked through you. The hotel could not/would not reduce the charge. Staff extremely helpful and...

"Good sized room and bathroom. No safe in the room and on the second morning, housekeeping didn't shut the door properly so anyone could have just wandered in. I'd booked room only so can't comment on breakfast. A pleasant stay, however and location is perfect."

"The Royal George is quite nice and it is in the quiet part of Gloucester."

"Staff were friendly and helpful. The room and hotel area was dated and rough round the edges but clean. My bed had a dent down the centre so prominent it felt like I was sleeping in a bowl. Over all, for the location it was good value for money."