"Booked this hotel on the promise from a staff member on email via Expedia we would have a view towards the airport. Checked in to find we didn't have that. I did ask politely at reception and was told all rooms were now allocated. I asked would it be possible to move anyone around, as it was 2pm when we checked in. I didn't feel the receptionist wanted to make any effort to assist. Bar staff were great and friendly, but to be honest we were already disappointed with our room facing a car park. It was a one night stay with my son who really wanted to see the planes come in."
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