"This property would likely have scored a 5 star rating, except for the check-in. When we arrived, the check-in at the front desk went very smoothly. However, when we hauled all of our luggage to our assigned room on the 5th floor, the room had not been serviced - the bed was messed up, there were towels on the bathroom floor, someone had left their glasses case on the nightstand, etc. So, I returned to reception and had to show pictures of the room to the reception person to prove my case, and...
"This property would likely have scored a 5 star rating, except for the check-in. When we arrived, the check-in at the front desk went very smoothly. However, when we hauled all of our luggage to our assigned room on the 5th floor, the room had not been serviced - the bed was messed up, there were towels on the bathroom floor, someone had left their glasses case on the nightstand, etc. So, I returned to reception and had to show pictures of the room to the reception person to prove my case, and...
Kevin