"The room was dark not bright and airy like the pics in the website . The paint color was a dark grey. The person that checked me in said he would wave the fee for having my puppy with me but the website said theres no fee for my pet ,so he really wasnt doing me a favor. Beautiful hotel lobby and entrance but the room wasnt what I expected at all. The Four Seasons in San Francisco was gorgeous this one in Palo Alto didnt meet my expectations"