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"Lady who checked us in was really helpful, nothing was too much trouble even though she was really busy. Restaurant staff were welcoming and friendly. There was a long gap between our starter and getting our main meal which was the only downside. We had to ask for the child’s meal to be brought as it was getting quite late. Food was hot and tasty when it was eventually served. Booking a slot in the pool was easy. Our room was clean, well stocked with toiletries, tea and coffee and the beds were very comfy. Overall we enjoyed our stay and would book again. "

"Excellent customer service, free drink and snack on arriving. Clean and great quality. "

"West Coast trains had been severely disrupted and I could get to Crewe but no further, and there was no certainty the rail staff were going to be able to help several hundred people at a late hour. This is convenient, modern and extremely good value. I had a good night's sleep. Check it out whether or not you are going to be delayed!!"

"Fabulous stay, great staff, great facilities, nothing was too much trouble. Staff even offered to keep my cold items in their fridge if I needed to, during my stay."

"Receptionist was very courteous, polite, welcoming & informative "

"Nice room"

"I have stayed here many times over the last 3 years. The bar and restaurant are excellent, the staff are superb and the rooms are comfortable and spotlessly clean."

"Great stay good sleep"

"Our first experience of a dog friendly hotel and the staff couldn’t have been any nicer or helpful which totally made the difference and would 100% go again. Location is perfect to explore the town and surrounded by dozens of bars cafes and restaurants so you can just take your pick."