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"We found out quite late we have no hot water. We called the staff who said they'll see what can be done and call us right back. They never called. I the morning, when we asked again for the water to be repaired, they tried a few things and said they should be OK in about 10 minutes. We waited 30. Nothing happened, so we gave up. Also, the closet door was missing a screw and the door came apart. "

"Hay on Wye lovely, hotel well placed to walk around town and a path down to the river. "