Find all hotels by Best Western in Liverpool, NY from SAR 432

"For the price this was very good. I am quite satisfied. The hotel was a large and substantial hotel/conference center at one time and has seen better days. It is showing its age now and is not in top shape… but again, I feel that for the price it is quite decent."

"Reserved through hotels.com. Checking in, she couldn’t find my reservation or payment, and gave an email address that wasn’t mine. Red flag. I showed her the hotels.com charge in my credit card transactions. She then acted like she found it and I gave her my credit card to be charged a 50$ refundable fee for “incidentals.” In the room I pulled back the sheets, they were visibly dirty and not changed. I asked for clean sheets and while in my room she asked how long I was staying and was I traveling alone. Red flags. Then I saw a cockroach. I should have left, but it was late and I was exhausted after a solo drive from AZ. This part I can’t prove, but at 4 AM I saw an alert for a suspicious charge, an online clothing outlet. I locked my card. Also saw I’d been charged twice for the room, by hotels.com and by the motel. I cancelled the card. A new card was issued. The same day another fraudulent charge came on the NEW CREDIT CARD that I didn’t have yet! The credit card company found a digital card account, requiring my personal information. I suspect this happened at the motel, and there is an investigation by Wyndham and the credit card company. Checking out, the desk person played dumb and he couldn’t find my double charge for the room. A “manager” said he would reverse the charge. It was never refunded, or the 50$ refundable charge. Wyndham investigated, the motel denies double charging me. AVOID THIS HOTEL. IT SHOULD BE REMOVED FROM HOTELS.COM."

"Property was very close to where I needed to go and have very clean rooms"

"Everything was great "

"Good customer service "

"Parking was easy and secure and air conditioning was wonderful"

"The rooms were clean and fresh. You can tell the place is new. Breakfast was good. Food looked appetizing and tasted great! I was disappointed that they said there were biscuits but I either missed them because I was late or they didn't have them that morning. The staff was super friendly and inviting. We walked in to a smiling front desk staff which felt welcoming. I highly recommend Home2 Suites By Hilton!"

"All fresh breakfast"

"Very clean"