"The location was great. The amenities were lacking. Only had ice on one floor and that was broken. No ice buckets if it did work. I was told to put the ice in a bag. I advised them on my first day, which was last Wednesday that the ice machine was broken. They said they would have somebody look at it. It was still not working Sunday evening when I left. We were charged three dollars plus tax per bag in order to keep our bags there when checkout is 11 and our flight was not until later in the...

"It was my fourth time staying in NYC and Freehand was by the far the best hotel I’ve stayed in. The hotel was clean and well kept up. They offer a ton of amenities as well as a restaurant downstairs and water bottles that helped with the NYC heat. We will be back and I will be recommending this hotel to everyone who visits NYC!"