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"The staff was exceptionally friendly and helpful "

"We spent 2 days in Bienenberg Hotel. On arrival, we were asked whether we would be willing to take breakfast late, as that would allow personnel to come to work later. After recovering from that surprise, we had dinner in the restaurant. When we mentioned that the whipped cream in our desert was tasteless, the waitress replied that "In Switzerland, whipped cream has no taste". When we complained that there was a heavy deposit in the bottom of our glass of wine, we were told that that is normal....