Find all hotels by Highgate Independent in Lexington, MA from SAR 687

"It was a comfortable stay. Thank you"

"Very nice properly "

"The staff were friendly, and responsive! There is a delightful park within easy walking distance one way, and the other direction, just across the street is a nice pub and a Dunkin. Perfect location, and the room was comfortable."

"Really nice place with a super friendly staff "

"They upgraded us to a slightly bigger room at no cost. Thank you!"

"The hotel was beautiful. The staff were friendly and helpful. The Dagny is in a great location for exploring the city. The rooms were spacious with really large windows (blackout shades were fantastic). We would definitely stay again. "

"Centrally located to alot of shopping/ dining / venues"

"It was nice and the people were very attentive and helpful. "

"The rooms are non traditional , but they are unbelievable . No carpets which is a big plus . I had to book a room in this hotel due to an unexpected cancellation from another hotel . I was going to attend a family affair. Clean , modern , whimsical . Full of very young guests . The check in process is completed via tablets in the lobby with only one person attending the luggage and helping out guests. I’m more of the regular lobby check in but I guess this technological approach is where we are going to . If you want to contact the property and you are in your room , someone in the lobby will answer . But if you are outside and want to call , good luck , a bot somewhere else will answer. The rooms are very clean , modern . Beautiful in one word . But …. If you leave something in the room , let’s say a passport , or a cheese from another country in the fancy fridge, unless you can go back and do your request in person forget about it …. You may need to email or deal with the bot answering you. Certainly this is a SixSigma situation . I guess your corporate headquarters have focused on the technology and fancy appearance and forgot about the human experience . After all , we guests are people, not bots."