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"What a beautiful place to stay! Just magical. Staff were engaged and thoughtful."

"Parking is terrible and the fact that no type of parking is included with the stay is ridiculous."

"Very disappointed in the check-in process. I am handicapped and can not do stairs. As I arrived I was handed my key card and told to go up this long winding staircase to th second floor. I promptly said I can not do stairs and she informed me they are not that bad. I asked about an elevator and was promptly told the only elevator on property serviced the Residence. I asked about a ground floor room and was told they were all sold out. Later, I find out both statements were not accurate. I...

"Great location for Spectrum center. Clean hotel. Would stay again."

"Breakfast was great and room was so clean!!!"

"Clean room, they did have quite a bit of fruit flies. Other than that the stay was nice and we had early checkin."

"Great"

"Clean and amazing"

"My suite was delayed by 1.5 hours and not ready. Property emailed me prior to ask if I needed anything. I asked for a comforter... didn't get, and took 3 calls TO GET one 2 hours later. Room furnishing were bland, sparse, dated, and the worst was, the AC did not work in the suite, and we BOUGHT A FAN FROM DOOR DASH so we could sleep. And this is a Suite at The Ritz Carlton???? Awful."

"I couldn’t have asked for a better stay! My daughter and friend went to a concert next door at the Spectrum center so my husband and I had a lot of time at the hotel. The staff was 💯 fantastic!"

"Clean, old hotel in the heart of “uptown” Charlotte. Friendly staff, but we never had to ask them for anything other than a cup of ice from the bar- because there is no ice maker or ice buckets in the hotel. Bathroom sink had significant cracks in the bowl and small maintenance items were left unfixed. The hotel itself was quiet. Never heard other guests. But the location is terrible. Several bars are nearby and the noise from music, people, and revving motorcycles and loud cars did not...

"The check in clerk was so helpful and just seemed to really like his job. Very friendly and explained the parking and the distance to our venue for later that evening 😀"

"This was a very odd and unusual stay. What hotel now a days doesn’t have a fridge and microwave in the room? They have a community microwave on the 13th floor. That’s very inconvenient. No fridge in the room either. Check in is on the 13th floor which is at the bar and so loud you can’t hear what the person next to you is saying. The decor is pretty cool but everything closes at 10. No breakfast and parking is ridiculously expensive. It’s in a shady area where we had numerous derelicts...

"The water never got hot in the shower"