"The room was small but clean. The pool area didn’t have a great view. It was a pretty good budget stay. We had to call and pay extra for a fridge in the room."

"Customer service is awful! I paid for a room that I had to go back in forth with customer service to receive. The room advertised was not the one they placed me in so please be mindful of that when booking. Other than that my stay was great very good price for all the amenities and very close to the strip."

"I’ve stayed at horseshoe a lot but the last 2 times have been very disappointing. The customer service has really gone down. Now the employees act like they are doing us a favor, instead of what they do is a service and are tipped well. This last visit I arrived after a very long drive to get there and was told they didn’t have a room to accommodate my family. We have to get a room with a rollaway bed. Waited for 30 minutes just to get bell service to answer their phone so we can get our bags....

"Clean room"