Find Hotel with a Concierge in Lanzarote

"Lovely, medium sized hotel. Big enough to have a range of entertainment (Antonia's daily yoga and aqua classes - brilliant) but not so big i felt lost. I had a room with hot tub. I didnt use the hot tub but appreciated the large room and huge comfy bed. Food was ok. Great breaksfast with loads of options, pool bar served lovely lunches. Buffet dinner not the best and i wasnt a fan of the sports bar, but each to their own. Felt very safe in the hotel and surrounding area as a lone female traveller. "

"We loved the variety of places to eat and the spa. "

"We are genuinely puzzled by some very harsh negative reviews. Yes, the hotel could do with some TLC but it needs to be compared to its Canarian competitors in the same price range. And there we find it good value. We again found it clean enough, bedding and towels changed regularly and with plenty to eat, Large rooms with private balconies nearly all with Sea/Pool views. We had a few maintenance issues, all of which were resolved quickly with the longest taking 48 hours. Food included roast joints, many species of fish, stroganoff, lots of salads, fruit etc. Being mid Atlantic, we would particularly encourage people to try all the varieties of fish even if you have never heard of them. Cost a fortune in UK. Admittedly they are not so good at chips. The staff are friendly and helpful, almost family. Sometimes though they are very busy, there can be 800 guests all wanting breakfast at the same time. They cater to guests from all over Europe so not all the staff are English fluent. Pick quieter times and double check they do understand your English. We tend to use a lot of cliches, idioms and sometimes say “can you” when we mean “will you”. Noise pretty much goes by 11.30pm although the Ents team will get louder as the older winter crowd are replaced by the summer families. Yes, the Spa needs some work but closing it would be a big impact on the guests for that month. Unlike mainland hotels, this hotel is nearly full all year round. And a shout out to Ellis"