Find all hotels by Iberostar in Lagoons

"I wanna go back "

"One thing I can love and appreciate about a place of business and entertainment; when customers have reviews, management considers them, apologizes if necessary, and vows to do better; leaving the customer feeling heard and appreciated. Hotel 39 is an example of a luxury organization on the rise. Ideal location and a few elite staff determined to do better and give A+ service! Huge shout out to Daniek and Tash - the face of this organization for me!! Coming in from the emotions of my Father's funeral, their warm, consistent attention to the needs of the guest when you first walk in made this place worth revisiting!! The overall potential of the property and its intention to make it the quality hotel it will be definitely outweighed the few hiccups during our stay. Huge shout-out to Twitter - Mr. Whitter - you're a breath of fresh air in that dining room, sir. I pray you keep that spark - you're truly working in your calling. Thank you for making my family feel cared for and fed right! OJ, that coconut run and pineapple juice will be my favorite drink at that bar! Thank you, sir! The third-floor ocean-view room was my absolute favorite part of this trip!! The room was clean and the beds were comfortable! We stayed on the 1st floor fr a few days and it was also very clean and water pressure was superb!! Looking forward to seeing the upgrades needed by the pool area - chairs, pool&bar. Updated menus, and all the other amazing amenities that you all will be working on!"

"The food was horrible. This resort is college kids. "

"The check in process was lengthy and very chaotic. There was no air conditioning in the front desk area which compounded on the discomfort. The rooms are average but clean. Food is also average and I found it repetitive even with a four night stay. The staff was kind and professional. Overall, you get what you paid for. I found it a good value for the price I paid. "

"Beautiful hotel, beautiful staff! Had an amazing time in Jamaica definitely worth every penny. We will be back!"

"Even though I paid more for a beachside junior suite upon arrival to the property I was informed I would be issued a garden view and beachside does not mean you will be able to see the water just that the room faces that direction. I also requested my two rooms be connecting or close to each other instead they booked us into two separate villas over 100 yards from each other. To correct the staff worked overnight to find us two rooms next to each other in the same villa. However, it required I move out of my room by 11am and was not able to move into the other room until 10pm. That's almost 12 hours without a room and all of us crammed into one room. Rooms were not cleaned instead they were just tidied up. The first room we checked into still had a razor and soap in the shower. Daily our room was straightened up but not cleaned. The baby had an accident on the bed, instead of changing the cover they flipped it over. I really tried to give them grace given our stay was only 6 months following a major hurricane. They charged us full price but only gave us half service. Property is not handicap or elderly friendly, no elevators, long walks to restaurants or rooms, golf carts seem to only run to move luggage of guests checking in/out. Food was subpar, there is a disconnect between concierge and the restaurants, 4 out of 5 days my dinner reservations were wrong. JUST A BAD TIME!! Do not waste your money."

"Amazing trip, definitely recommend and food was so good "

"My daughter and I had a wonderful experience! I highly recommend The Signature Level at Grand Palladium! The perks are well worth the extra price! From allowing access to the wellness facilities to the premium drinks and private beach made for a stress free vibe! I’ll be booking a solo trip after I finish this review!"

"Stay for 4 nights and it was great. Definitely worth it ."