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"Room had great space, it was clean, the view was nice and the parking was convenient."

"The manager Rick was amazing. We had something come up and needed to switch dates and he was so helpful and understanding. Will definitely stay here again"

"Clean place we always choose holiday inn because it’s prices range and clean"

"It was excellent we will definitely be coming back soon!"

"Property as well position within the city. Very clean and friendly staff. Nice restaurant within the property. Entertainment in the lobby during the weekend evenings."

"Location of property was perfect for us with close proximity to the dash shuttle to get around Grand Rapids."

"Clean, easy check-in, no trouble with any hotel policies. No parking available."

"My room was cancelled by staff earlier that day so when I got there to check in they had no rooms left. I waited in the lobby until after 1:00am when luckily another guest checked out early. "

"This was definitely a unique experience and was perfect for a quick visit to Grand Rapids for a work trip. You can walk to shops, amenities are all around, I was 4 minutes from the office and street parking was free and abundant. This was very similar to an Airbnb experience, self check-in and out without the list of tasks to do. The room was clean, bathroom was clean and the room had adequate supplies and a steamer, which was super convenient. It’s great if you need a quiet place to stay...

"This isn't a 3-star hotel. Seriously understaffed, so the one guy who does work at the desk is not very friendly. I got five packs of decaffeinated coffee in my room, no regular, and when I asked for it, I had to go to the lobby and he handed me two packs (I was staying two nights). They don't have a single extra pillow. No breakfast of any kind, the restaurant is supposedly temporarily closed, but it looks like it has been closed for at least 6 months."

"The beds were so comfortable and the rooms were very clean. I loved that they had a tribute to all military members with different memorabilia and information from each of the wars. I’m always proud to stay in a place that supports our service members."

"It’s so pretty. The materials they used are very high quality and there’s a great attention to detail. Our room was big and felt luxurious. The frittata at the Rix is not to be missed!!"

"Clean"

"Na"

"We liked the location and the home was clean however check in was not til 4 which is later than any property we have stayed in and out earliest. And there is an extra fee for every hour. When we requested esrly check in, we did not receive a responseand could not get instructions early eitherso by the time we could access them, we didntsignal wEarl"

"Yes"

"Yes"

"Staff breakfast clean"

"Very nice hotel, great amenities."

"The place was great, but we discovered hidden fees. At 1pm, we asked if an early check in was available and there is a $25 fee for an early check in. We skipped check in until after 3pm."