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"Having access to good coffee downstairs was a blessing. Staff was always cheerful and helpful. The Big E restaurant was tasty and everything cooked perfectly. The beds were amazing and linens were clean and so comfy! We loved our view of the river. Would absolutely recommend and stay here again."

"Perfect location for concert at new Acrisure!!!! Walked everywhere!"

"Very nice hotel in a cool town"

"Excellent location, pleasant and helpful staff, clean room."

"Everything was perfect. The hard part was the Pride event was taking place. It was hard to get to the hotel parking lot. It took us about 4x to finally park. Lol."

"Emma H checked us in. The room type we had booked was not available and she quickly upgraded us to a wonderful corner room. Emma and all the staff were wonderful and friendly. Great stay!"

"The staff is lovely!"

"Always love staying at the Amway. The service is bar none!"

"Room was clean which is important to me. Perfect area to be around and staff was very helpful"

"Everything was great, coming back next year"

"Parking was good! Checkin staff very kind and helpful."

"Room was clean. It took me awhile to figure out how to use the shades on the windows are electrical. So we slept with the windows bare. Hotel was nice. Bathroom exhaust didnt work. Also they dont offer alot of soap. We stayed in a double queen for 4 ppl. One set of soap was given. Had to ask for more and towels. Its a beautiful set up in the downtown area on Grand rapids with lots of places to visit and walk to. Over all was a great experience."

"I would strongly advise others to avoid this hotel. When I arrived, I discovered what appeared to be blood stains on the bed linens. The bathroom was also filthy, with obvious cleanliness issues that should have been addressed before any guest was checked into the room. I immediately brought these concerns to management’s attention and expected the situation to be corrected. Instead, I felt dismissed and was offered no meaningful resolution. The lack of concern for basic cleanliness and...

"Beautiful hotel close to all the great shops and restaurants; lovely balcony to enjoy."

"Excellent suite for traveling with 2 7-yr boys"

"Wonderful Facility all around"

"Clean room and great staff. They were extremely helpful and attentive. I love this chain of hotels and this type of accommodations (full Kitchen and new utensils)."

"Comfortable bed, relaxing atmosphere."

"Dayanara at the front desk was absolutely amazing! She went way out of her way to help us with accessibility for our room. Super appreciate her and everything she did for our family!"

"The room was spacious and comfortable. There was a full refrigerator, a microwave sink and even a dishwasher. A separate space with a sofa and tv. The beds were very comfortable."