"The hotel’s website showed beautiful, remodeled, spacious rooms with views, so I booked a nine-night stay. Unfortunately, what I found was nothing like the photos. I checked in late and immediately discovered the air conditioning was so loud that sleeping was unimaginable. The sconce between the beds was basically decorative, and the only other lights—four ceiling spots—were programmed to turn off every few minutes. I requested a room change and was given a much larger room on the first floor...

"Went to New York for my daughter’s 18th birthday and settled on this hotel since it was in Times Square, which is where she wanted to be. Everyone we encountered was friendly and helpful throughout our stay. It was rainy during our trip, and the hotel offered umbrellas for us to use, which was a really nice touch. The elevators were quick, and our room was very clean and comfortable. The hotel also offered to store our luggage for a couple of hours before our flight and arranged airport...