"I appreciated that the hotel offered complimentary self-service laundry facilities, which can be very helpful for travelers. Unfortunately, the experience became frustrating when the washing machine was not operating properly and I asked for assistance.
What disappointed me most was not the machine itself, but the response from management. When I approached the hotel for help, I was essentially told to “Google the solution” instead of being offered assistance, troubleshooting guidance, or support. Even if the laundry area is self-service, basic hospitality would suggest helping guests navigate an issue with an amenity provided by the hotel.
Problems can happen anywhere, and most guests understand that. What leaves a lasting impression is how staff and management respond when assistance is requested. In this case, the interaction felt dismissive and lacking in customer service professionalism.
I hope management takes this as constructive feedback and improves the level of guest support moving forward."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
