"Convenient location, friendly staff"

"Signage is poor - no clear direction at check in , and the staff were not able to link my Bonvoy account to my booking so some points lost there too. Otherwise, perfectly fine for a central London stay."

"Booking was cancelled by the hotel and was only notified whilst travelling there (6 hours after booking) as booked same day. Got to the hotel to be told to check the Expedia site for other hotels as was told they could not do anything. Staff were extremely unhelpful"