Find Hotel with a Concierge in Isla de Graciosa

"Fantastic hotel, lovely location and staff were all really welcoming and couldn't do enough to ensure stay was good. "

"This has to be one of the best hotels we have stayed in, the staff were polite and friendly. Very helpful. Everything was accessible and easy to get around. But bear in mind i don't know if it’s our brain but the light system was very confusing to us!! Haha! We stayed in the suite and the suite absolutely beautiful, But was it not swept or mopped, so kept slippers on. We did ask for the room to be cleaned but they only swept not mopped! They know how to clean rooms as the last night we stayed the room was swept and mopped and it was AMAZING after that! "

"Really good, basic accommodation. Great view over the pool area. Downside...listed " Lift " & " Accessible " on their details, but failed to mention the lift only went from Reception up & down to the dining area. They'd put us on the 3rd floor which I couldn't manage. I hadn't thought to mention I'm a wheelchair user as I assumed my needs were covered. Upside...sorted out very quickly with no fuss - they changed our room to the Ground Floor. Not sure what would've happened if they'd been fully booked, but I was very impressed with how they handled it & with the wonderful staff in general. I would not hesitate to use this lovely hotel again."

"We are genuinely puzzled by some very harsh negative reviews. Yes, the hotel could do with some TLC but it needs to be compared to its Canarian competitors in the same price range. And there we find it good value. We again found it clean enough, bedding and towels changed regularly and with plenty to eat, Large rooms with private balconies nearly all with Sea/Pool views. We had a few maintenance issues, all of which were resolved quickly with the longest taking 48 hours. Food included roast joints, many species of fish, stroganoff, lots of salads, fruit etc. Being mid Atlantic, we would particularly encourage people to try all the varieties of fish even if you have never heard of them. Cost a fortune in UK. Admittedly they are not so good at chips. The staff are friendly and helpful, almost family. Sometimes though they are very busy, there can be 800 guests all wanting breakfast at the same time. They cater to guests from all over Europe so not all the staff are English fluent. Pick quieter times and double check they do understand your English. We tend to use a lot of cliches, idioms and sometimes say “can you” when we mean “will you”. Noise pretty much goes by 11.30pm although the Ents team will get louder as the older winter crowd are replaced by the summer families. Yes, the Spa needs some work but closing it would be a big impact on the guests for that month. Unlike mainland hotels, this hotel is nearly full all year round. And a shout out to Ellis"