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"This was by far by favorite hotel in Japan. We stayed in Tokyo, Osaka, Kyoto and this hotel had the best amenities. You have to use the hot springs and massage chairs!"

"Amazing place and kind staff "

"Good location, friendly staff"

"This hotel was very convenient since it is close to the stations. Breakfast was delicious. Staff was very friendly. The only negative thing about it is the laundry machines. They do not wash and dry good. Our clothes was still wet after several cycles. "

"The hotel is new and clean with a convenient location. I enjoyed my stay and will come back again. However they didnt clean my room and only gave me new towels. I was wondering how to dispose the trash as I was concerned about the smell during summer."

"Amazing property, Great bath spa and is close to everything"

"Conveniently close to Shin Osaka Station! "

"The New Otani was a very luxurious experience. The staff had great service and very accommodating. They helped me upgrade a room with ease and affordability. They helped me rent a car to drive around, give me access to the pool to take my son swimming, and heat up food in the middle of the night. The room service was delicious and parking was so easy and cheap. We had an amazing view of Osaka Castle and we were right next to the train station. I would love to stay here again on my next trip."

"This is a beautiful hotel in a convenient location, a few minutes walk to the subway and a bus stop a minute away. It is also easy to walk to other areas of the city like Gion and Nishiki market. The room was quiet and comfortable. I did have a problem with the AC not being sufficient to cool the room at first but it was fixed when I brought it to the staff's attention. I also enjoyed the room amenities (pajamas, etc) and the onsen. "