"I booked a room with 2 double beds and I confirmed that at the time of check-in and was told yes, but when I got in room it had only 1 bed and when I went to front desk, I was told they are out of rooms with 2 double beds. I asked them to refund. the front desk person called his manager over the phone and I was told that manager will come in morning and issues refund. Instead I have been charged reservation amount and security deposit. Attempts to contact expedia and hotel has not help."