"My third time staying at BW Ariel.- Great customer service. Clean sheets, breakfast selections also great and above all location to buses are a breeze infront of the building."

"Great hotel and I would stay here again."

"Not clean Management not helpful Dirty sheets Dirty bath"

"Visiting family in Reading so location was perfect. Plenty of parking and free of charge. Room was basic, clean apart from dust on bed frame and dressing table. Lovely clean white bed sheets and big white fluffy bath towels. Plug hole on sink and bath needed a good scrub. Reported to reception that the shower water was not flowing away very well and also when boiling the kettle steam was escaping onto the handle. Husband had breakfast, plenty of choice and good quality. We paid £55 in total...

"Plenty of parking. The room was comfortable and warm. I ate in the restaurant and the service and food were good."

"I arrived to the hotel late at night around 11pm after numerous travel delayed There’s a heat wave in London at the moment and when I got to my room the temperature on the control was reading 30 degrees. I attempted to turn on the air con but it didn’t appear to work I called the front desk and a member of staff attended. He was unable to help with the air con and said it would have to be reported the next day. He then provided a fan which unfortunately just circulated hot air around the...