"This hotel was far short of expectations, and the hotel knows it. If you trawl through reviews, you'll see the same issues I had and the same lip service response from the hotel that they'll "let management know" etc. The noise was absolutely horrendous, almost 1 inch gaps in the door let everything in the corridor in. People were coming in at 12am, 1am, 2:30am shouting and stomping down the corridor. Perhaps worst is that I was woken up by the floor below me talking at a totally normal volume...
"Booked a couple of apartments and both were very well equipped with tasteful decor and comfortable beds. The location was great and the parking easily accessible which, indie the walls, is unusual.
No hesitation in recommending the place."
"I really enjoyed my stay at this hotel. It was a full sized hotel, as opposed to the guesthouse type of accommodations I had last year when I visited Chester. The walk from the train station was fairly short, although if you're carrying a heavy suitcase, you'd probably be better off getting a ride. There is a supermarket next door that had many options for snacks and beverages, but the restaurant situation was a bit challenging, as most of them were about 1km walk west of the hotel. The...
"Stayed overnight on Friday after attending the festival at Bolesworth.
Beautiful property and Heather the host was really lovely.
Fabulous home cooked breakfast and nothing was too much trouble.
We will definitely return x"
"Beautiful hotel in areas but if you’re planning to stay here with a baby or you are a wheelchair user I’d maybe think again! This hotel is not accessible at all, it’s quite old so has narrow corridors, lots of heavy doors that are shut between corridors & we were put in a room that had no lift access & was at top of a narrow steep staircase - it was completely impossible to get to with a baby & pram! We had to ask to change rooms and the staff on reception weren’t apologetic or friendly at all!...
"The room was big with a well stocked tea tray. It was very clean and comfortable. The breakfast was good with a buffet style hot selection at the weekend and made to order hot choices weekday. The staff were welcoming and friendly."
"The hotel is easy walking distance to the train station and city centre. The hotel is well maintained. The Reception staff were very helpful especially Kurt providing useful information on Chester. The room was spacious and clean. Breakfast was very good every day we stayed. Roger was very organised in serving us the hot breakfast. We very much enjoyed our stay."
"We loved the hotel and the room.The staff were all very friendly.The room was kept very clean and the bed got made each day.The shower was clean and very good. The breakfast was very good and it was free. This was our 4th time we have stayed there.You could also help yourself to a free hot drink from the machine after we came back from walking each day.We stayed 4 nights like we always do.We just love it.Thank you to everyone there for making our stay so enjoyable."
"Property wasn’t well maintained. The fridge didn’t work. A light in the bathroom didn’t work even after reporting it to the staff. The window latch was broken.
The noise each night from the bar was extremely loud. It did shut down each night by 10pm, making it impossible to relax in the hotel room. There was no warning about this in the hotel description or reviews.
There was no laundry service despite this being listed on the Expedia site as an amenity."