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"N/a"

"The property was nice food was great beach was not great dark water and sea weed"

"I never comment on ratings but I do read other people’s before I book. I was so very disappointed in our stay especially since it was booked with high expectations especially since we were celebrating our anniversary. Welcomed to a beautiful resort and afforded a glass of champagne with a special gift from the hotel in our room. our room I selected had pool entrance on the first floor in the 1000 and as you got into the elevator you greeted with a strong odor of mildew/ mold smell which...

"The hotel was beautiful and well maintained. However, housekeeping only came by are room once for a 5 night stay. We had to request clean towels more than once. Everyone else from the check in, bell boys, restaurants, security, bartenders, landscapers etc…. Were EXCEPTIONAL!!!"

"Todo estuvo perfecto gracias"

"Very good hotel, seems like they opened without being ready. Their staff doesn’t know the menu at the restaurant, one of the buffets appears to be closed, the staff appears to be unaware of proper cocktail preparation except for the lobby bar (Aura, very good), staff is very helpful but they chatter a lot between them like they are in a park hanging out and are very loud. Hotel is not well illuminated during the night which was a safety hazard and some staff members were requesting our social...

"We enjoyed the pool proxemty to bldg. 5 & the bar & snack bar close by to the pool. The evening entertainment was nice, but it would have nice to have had one night of eight of a quieter nature for dancing for folks less than 30 !! The food in the resturants was excellent except for the Asian resturant. We didn't care for it at all. The morning meals were wonderful as was the staff !! Thanks for the shaved Smoked Salmon. My favorite each day. The tour guide folks were quite friendly...

"Most of the staff was amazing and helpful. The food was not amazing but we did not starve"

"I didn’t like the false advertisement of a room with an ocean view. I paid extra for an ocean view and my view was of the pool"

"Excelente hotel, bonito, buena comida y excelente servicio."

"Hotel is good, food is not!"

"Everything was so good. One tip for muslims if you will go tell the resort people or restaurant people that you want halal meat and they will arrange it for you."

"Our room had a broken tap. The shower gel was not replenished until we asked twice. The ocean views are nice and seeing the ships arrive in the morning and depart in the evening was nice. Otherwise the location was too busy. We won’t stay there next time."

"We have been going to this resort for the past four years and unfortunately we’ve been noticing the differences every year we go and decided we may visit another resort next time. As Serenade has expanded I have seen the decline in this particular one. There is some maintenance needed on the grounds, the food especially from the buffet seems reheated and the staff were not friendly."

"The deluxe pleasure suite is so beautiful 😍 the property is well kept staff are very friendly and provide excellent and professional service."

"Very attentive staff. Nice rooms with beautiful views."