Find hotels near Harwin Drive Shopping District, Houston from SAR 158

"Check in was painful low staff levels and were not attentive as hotel staff should be. The room was disgusting (room 2219) we were asked to make up our own sofa bed and they only provided sheets. Never been to a hilton that did this. Found the existing sheet had hair inside it. Due to our late flight we had to move rooms extremely late with our sleeping children in hand. Not once was there an offer to help us move. Breakfast was not nice at all self serve buffet with powdered scrambled eggs (didnt realise this was still happening). Really disappointed with this stay as I trying to contact the hotel via their site and even called to arrange a sweet treat for my wifes birthday. This also never arrived. This Hilton really let me down the only positive was the location being next door to the Galleria shopping mall. Thats where it ended. We will not be returning here again. "

"Two key points while my stay. 1. Room was smelling due to carpet i guess. Bryan was nice to change the room. But still carpet need to be replaced. Its too dirty. 2. We stayed two nights ( wed and thurss) and buffet breakfast was same . Both days scrambled eggs, meat was changed. 3. Staff us professional 4. At around 3:30am both days room service phone was ringing. Wiered."

"Horrible smell as soon as we walked into the room, tub was not fully clean, and the breakfast was old and cold."

"Parking lot was not secure at all, and was full of damaged property. The floor on the elevator was broken, along with some of the buttons in the elevator. The entire hotel stunk. Carpet everywhere was dirty and dingey. Vanity lights would NOT turn off, so I had to unscrew the bulbs. Roaches. Found a "pipe" in the drawer underneath the TV. Literally checked out early to book into another hotel nearby. I'm usually not one to leave negative reviews, especially this scathing, but this place genuinely kind of needs to be condemned at this point. I will say, the staff that I did interact with was nice and polite. None of the above is likely their fault. But the owners of this place need to be held accountable."

"The hotel was very nice and comfortable. I felt safe, the staff was extremely nice and professional. I would definitely rebook. "

"Receptionist was rude when i asked about my rooms air conditioning not working. Very dismissive and didn't seem to care about my dilemma. Sad considering how much i spent and that i was a returning customer. "

"Everything was great! "

"Loud , roaches , parking lot drama all day and people fighting at 3am."

"Everything was durty, when we got to our rooms, bed had blood stains in it, same as the floor, seems like they havent washed the carpet in decades, I asked to be chaged of room, didnt make any difference because it was the same story, roaches in the bathroom, open patches in the walls. Just a terrible experience, on top of that they asked for DEPOSIT, not sure for what, that building is crumbling bybthe minute."