"I have stayed at this hotel so many times I've lost count. It was always my go-to hotel so I even did so while I lived in NY and had to stay overnight for business. That was then! Unfortunately, my visit this week will be my last. The hotel is tired and worn and dirty. My first room (1065) looked like a Motel 6, if that. There was a stain on the bedspread; lamp shades were lopsided due to no finials; I had to fight with the drawers to get them into the dresser. Safe was broken or not...

"Great location; Central Park View is a must"

"Air conditioner didn’t work. Window blind was broken so stayed open the whole time. "

"Super helpful & friendly staff! The breakfast & Happy Hour food was exceptional! Highly recommend! My new favorite hotel in New York!"

"JR Suite was awesome."

"Room was small and loud - staff was rude and not helpful "

"Friendly staff, clean and very spacious room. Cafe very handy. "