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" From the time we booked in, we were greeted by the wonderful and supportive staff who welcomed us with a greeting drink. We were also guided as to best places of interest to see and places to eat. Throughout our stay we could not fault any of the service and would recommend this place to any visitor to Hanoi. Special thanks to Ms Jennie. "

"Stayed 3 nights with my family in June. Hotel was very comfortable and the staff was super friendly. Location was great in the heart of the old quarter. Would definitely stay here again!"

"Breakfast Buffett was great Service from everyone awesome especially Rachelle Bui- who WhatsApp convenience and communication was fast and helpful and she was very nice all smiles made the stay great "

"Our room was clean, nice decorations and the bed was very comfortable. The bathroom was spotless, with all the essential toiletries provided. The staff were friendly and helpful, making our stay even more pleasant. Overall, a relaxing and enjoyable experience. The location was convenient, with easy access to nearby attractions and restaurants. We would definitely recommend this hotel to others and look forward to returning in the future. The breakfast options were diverse and delicious, catering to various dietary preferences. The ambiance throughout the hotel was warm and inviting, making it a perfect choice for both business and leisure travelers. We left feeling refreshed and satisfied with our entire experience."

"Lovely hotel. Great service. Fantastic food. "

"My time at this hotel was thoroughly enjoyable. The staff were all so friendly and accommodating. Highly recommended!"

"We had a great stay at this hotel, the largest king bed I have ever seen! Great bathroom and toiletries, friendly staff with great customer service orientation. Also extremely walkable around the old quarter. Highly recommended."

"The friendly, knowledgeable and attentive staff were amazing in all areas of this lovely boutique hotel. Friendly faces at every turn. Room was spacious and comfortable, with quality amenities. Location is excellent in the Old Quarter but a quieter area. But the gem is the rooftop infinity pool and bar with amazing views over Hoan Kiem Lake. Buffet breakfast was excellent. Gym was well equipped and the Spa massage was wonderful. We hope we can return to experience the wonderful service again."

"Hotel location is great, walking distance to major tourist attractions in Hanoi. But what made us Hanoi stay most comfortable and fun were hotel staff especially front staff Anna was so helpful and friendly. It was our first time in Hanoi but she showed us the point of interests on the map and how to get there. BF buffet was great and all other staff were also helpful and tour arrangement were great too. They made us love Hanoi and want to comeback here and of course stay in Lotus Boutique Hotel. Thank you so much for great hospitality."