"I had a 5 day stay at this hotel. The customer service was excellent, especially as provided by Dylan. I accidentally left my phone in a taxi and Dylan spent over an hour trying to get it back for me (later the driver did return). The room was attractive and clean and the double bed was comfortable. Hot water came on almost immediately. What I didn't like: the Underground subway was a long walk (15-20 minutes). Also, I did not realize the breakfast was not onsite but at an Italian restaurant, a 5-7 minute walk. It was not available until after 9 am so I was unable to use it twice when I had early morning excursions. Breakfast was unavailable during my stay - I actually got a $10 voucher to use and it was for Italian food. The simple Caesar salad I had still cost me an addition GBR 9 more."
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