"Clean facility, good food and amenities, very courteous and friendly staff"

"One of the worst hotels and customer service. The family room we had pre paid was apparently not in service. The hotel manager took almost 2 hours to figure out alternate room situation. They kept changing their version from telling us that we will be given adjoining rooms to it being unavailable to finally giving us rooms that had non functioning AC and we needed to ask for fan at night. Although the location is convenient and very close to Heathrow the hotel rooms being non functional and poor...

"Thank you for setting up the sofa bed and extra towels as requested"

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