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"We were excited to visit the Avon Inn and it exceeded our expectations. It is a delightful hotel and we really enjoyed our stay. Our room was big, with a comfortable bed and in room gas fireplace. The co-owner Jen was lovely to speak to and the history of the hotel is fascinating. Special shoutout to the awesome pool table in the lobby - it is an awesome statement piece and a great use of the space to socialize being right next to the restaurant. We did not get to try the restaurant but the menu...

"The light in the bathroom was both broken casting only a dark orange light. You could not see to shave or do makeup. Upon turning on the shower spray would be onto the floor owing to the fact that the shower head was not tightly attached to the pipe. We immediately advise the front desk of the light issue and the leak. They advised that no repair could be made until the next day. The next morning the person at the front desk was unaware of our complaint and filed a new complaint on our behalf...

"Overall, our stay at the RIT inn had some positives, but was overshadowed by significant service and billing issues. On the positive side, the swimming pool was clean and enjoyable, and the on-site restaurant was good with a pleasant experience. Unfortunately, the check-in process was extremely frustrating. We booked through Expedia with a deposit already paid for one night and the remaining balance due at arrival. Despite providing our invoice, we were charged for the full stay again at...

"Quiet comfortable room"