"You can’t reach the hotel with a car … we arrived late at night after 7 hours driving and lots of luggage… not a pleasant arrival.
They should write it in the website"
"What I don't like the most is the breakfast. There are very limited breakfast options and it's a very small buffet - compared to other 5 star hotels nearby it's inferior. The first morning, I ordered boiled eggs, I waited for more than 30 mins or so, then checked with the staff. They responded eggs had to be cooked - clearly we don't need 30 mins for hard boiled eggs. It was brought out less than 10 mins after I checked in with them
You could have just admitted the order was missed and...
"The hotel is lovely, clean and we have no fault with our room. The room had the usual safe, well stocked fridge and a welcome hairdryer. Breakfast was in a beautiful room with stunning chandeliers, plenty of hot and continental options. Nora, who was friendly and helpful, on booking in, gave us a choice of overlooking street or courtyard. We chose street, being assured the noise from bars wouldn’t disturb us too much as were 5 floors up. However, London Pub remained boisterous well in to the...
"The reception staff topped all other hotel-stays during our trip. I can’t say enough about their great welcoming, go beyond and above to assist and help guests. They made our 3 nights . We want to thank especially Sondre, Rilkke and Emil. A couple of things that we would appreciate if: more bread selection, the sunny side eggs are not pre-prepared ahead of time and more cheese selections as they serve Brie only. Thank you and will come back again."
"Impianto elettrico della camera complesso per la minima operazione di accensione e spegnimento luci (non esiste il semplice inserimento della card fornita per l’apertura della porta). In generale in Norvegia c’è troppa informatizzazione e troppi automatismi anche per le cose più banali, rendendole complicate. Ad esempio il lettore card per l’ascensorr: non sempre funziona e l’ascensore ti porta dove vogliono gli altri a cui la card in quel momento funziona. In quanto a Expedia pare di essere in...
"Hotel in centro a due passi dalla stazione e dalla via principale. Personale della reception (non tutti!!!) poco incline al dialogo o alla risoluzione dei problemi. Non ci hanno informato che per far pulire la camera era necessario chiederlo e non è stata pulita, la signora ci ha liquidato dicendo che era scritto sulla prenotazione e ci ha fornito gli asciugamani puliti. Signora delle pulizie disponibilissima. Cameriera al ristorante sempre sorridente e disponibile. Ottima la soluzione cena...