"Extremely disappointing and unacceptable treatment at RBS Hotel, Strood
I am extremely disappointed by the way I was treated by Mr Basu at RBS Hotel in Strood.
While attempting to check out, I was met with what I found to be an unnecessarily rude, abrupt, passive-aggressive and dismissive attitude. Instead of dealing with the situation calmly and professionally, I felt that my concerns were repeatedly ignored and that I was being treated with disrespect.
When I challenged Mr Basu about his...
"Lovely property and appreciated being able to share a room with our young daughter as they made a family room - thank you. Breakfast was well presented and tasty. Great value for money."
"I would never stay here again. It’s beautiful yet totally impractical for guests. There is a “no shoes allowed” policy meaning I slipped as I carried my bags up multiple flights of stairs in socks, no air conditioning & no actual shower (just a large bath with hand-held shower handle). I think the owners have severely misjudged what the average guest wants. I paid about the same the week before nearby at the Premier Inn for all the amenities I wanted in a better location. I’ll be staying there...
"This is a historic inn on a pilgrim’s route. It is not a modern, high rise hotel. Don’t let those expectations diminish your experience here. The rooms are quite large and very clean. The beds are comfortable. There are not a lot of frills and extras here yet that is not what this inn is about.
Be aware that the inn is not in town. There is a rather narrow road going to the inn. Good, free parking. The breakfast is basic.
The pub area is super cool and historic - not sure how good the food is -...