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"Wonderful hotel, unique experience. Loved every minute of the onsen’s, the spa, and Hakone."

"Overall the stay was great (Room was good and meals were good too) except for the payment part. Our family stayed for 3 nights and Hotels.com had charged us already for 1 night before the trip. So we should only pay for 2 nights at the hotel after our stay. But they charged us for 3 nights. The reception officer kept saying that we needed to pay for 3 nights. After trying to reason with him, I spoke to the manager, who confirmed we only needed to pay for 2 nights. There was no apology for the mistake and if I didn’t insist that they check again and again, we would have been billed for 3 nights. "

"This is an experience I wholly recommend to all coming to Japan. Exceptional staff who did a great job describing the amenities and things to do from the check-in. As well as an amazing view of mount Fuji. The roof-top Onsen was a once in a lifetime experience for me and my friends and a memory we all cherish. The garden was also beautiful and great place to walk around and enjoy nature in during the day and night. The only bad part was leaving. "

"Our room was awesome with a private onsen. Breakfast was great with lots of choices. "

"good location that is on many bus routes around the area and near fuji-q highland station."

"Wonderful stay! Very comfortable bed and lodging. Fantastic view of Mt. Fuji! Convenient shuttle to and from train station. Will definitely return! "

"Beautiful place "

"Beautiful setting, classic hotel, care"

"Nice view of Mount Fuji in the rooms and during the onsen. "