"Here's a polished version you can send as a complaint: The room was not cleaned properly, and the air conditioning was not working. We requested a different room, but the replacement room was even worse than the first one. I couldn't sleep the whole night and ended up sleeping in my car because I had no other option. Every other room was fully booked. This was a very disappointing experience, and I expect this issue to be addressed."

"Overall, the hotel is not well presented. I wasn't comfortable staying there."

"super helpful staff, some of the nicest people i met in chicago"