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"We were disappointed that we had no refrigerator in the room. My husband is a diabetic and has meds to be refrigerated. Went down to ask to have one brought up. Manager that was on got us an upgraded room. We were down to one elevator and long lines but this was not the staff issue. Enjoyed our stay !!!!"

"The front desk was great , we got a nice upgrade! Very nice staff in the restaurant of the second floor. Bathroom in room was a little small "

"Nice location on the Upper West Side. "City view" really means looking into the office building across the street. Fire station directly across means frequent sirens. Room and. Bathroom have nice modern decor and very clean. No restaurant for a hot breakfast though the cafe has excellent pastries. "

"We loved the location of the hotel and the friendly staff."

"Very good stay"

"Great location and housekeeping. Funny aesthetic and good little nyc pro shop at street level. Good food places nearby"

"The room was great, check-in was easy.... but the AC issue really needs to be fixed! It was soooo warm in our room when NY was in a heat wave!"