"Although further away than I thought, I LOVE the fact that it is connected to the airport by a skywalk. It was also nice that there weren't additional travel charges getting from one terminal to another. I would have liked to have gone exploring but there was a horrible rainstorm, and there was a little leakage, so I stayed at the hotel. The bar was very handy for getting food all night. The room was a little warmer than I usually like, but at least there was air conditioning, and I loved the...

"1) Never responded to requests in text via Expedia last night - and, couldn't get them by phone (my phone an issue getting through London at airport, 2) took a long time to get a person at the desk when I got there, 3) Ordered dinner when I got there - took a long time to get food, 4) Hallway needed to be vacuumed (midnight and this morning as well), 5 kids were very loud midnight from the next room, 6) the best part was I did get sleep and the next morniong the bus to LHR Terminal 3 only cost...

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"It was very clean!"

"Well located for short trip to Heathrow and lots of shopping and dining options in walking distance"

"Property is showing its age and needs better cleaning. The first room I was given smelled so bad I could not stay in it. The second one was fine. It was my first stay at a Premier hotel and I was expecting more."

"Parking is not on site and this was not explained at check in. (We later saw a sign outside, but were quite confused about it on arrival.)"