"We stayed the night before our son's wedding. We booked two rooms. Both had a lot of mosquitoes. The other room also had some sort of bugs which inflicted nasty bites. The day after I called the pub to let them know they had an issue. I was told a manager would call me back. Four days later I have heard nothing. Very unimpressed. Will never stay again."
"This is not a place to stay for light or sensitive sleepers. It is across the road from the town's clocktower which strikes every hour and chimes every quarter right through the night. The hotel clearly recognises the problem because it leaves earplugs, which are ineffective, by the bedside. We had booked for two nights but left after one because we couldn't bear another sleepless night. The manageress was entirely unsympathetic and certainly wouldn't entertain a refund. Quite probably a...
"Staff were friendly on arrival and checked in with no issues. The room was perfect for our needs and clean upon arrival. The mattress was a little hard for my liking. Didn’t have breakfast due to the limited options and timings. Plenty of nice places to eat in the high street."
"We were in an annex, not in the main hotel. The room was clean, but the space was very small with the 'bedroom' on a mezzanine floor. The roof sloped so much it was difficult not to crack your head on the ceiling. The bed was a small double. The towels were old and must have been washed using conditioner as they did not dry you after a shower. There was a beer festival on the weekend we stayed and the volume of the music outside was exceptionally loud and even inside the annex with the door and...
"No checking in service at all. No prior instructions were given. We were helped into our apartment by the lady who owns the jewellers downstairs. We were woken at 6.45am on a Sunday to the sound of scaffolders and a traffic management company setting up to commence install scaffolding at 7am on the building we are in with no prior communication from the host this would be happening otherwise I wouldn't have booked there. By 8am there was a workman outside my first floor bedroom window so I had...
"Our stay at this hotel was very comfortable. All staff were friendly and helpful at all times. Our room was a standard room at the top of the house and it was very clean with a nice ensuite and a comfortable bed. The decor and furniture enhanced the room giving plenty of space to put our clothes and personal effects. Food was very good, we had a three course dinner and the food was delicious.
Breakfast was also very good with a good and varied choice on the menu. Toast was available on...
"Stayed here several times before and always really pleased with the quality and attention to detail. Sadly this stay fell way short!
For the price paid for room only I would expect more! Poor lighting, no full length mirror and blind that were broken!
Would take a lot to make me return!"
"lovely clean modern rooms with balcony! Comfy beds, fab bathroom with powerful shower (: Great customer service. Only negative for me was that the pillows were really hard but im sure if i had asked they would have provided a soft one. Would definately stay again if I was visiting Colchester & I dont often like a place enough to want to."