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"I need to complain Hotel.com, not the hotel owner concerned. Only arriving late night to check in, was I told by the owner that his hotel had been closed for a long while because of covid and thus no business. The owner Jeff didn’t understand why hotel.com still accepted my booking and confirmed it. I don’t understand either. The owner was nice enough to prepare the room for me and I was waiting in the cold for half an hour. Yet the room wasn’t really well set up for guests and therefore offered...