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Hotel Turquesa Maya

3.0 star property
Hotel in Felipe Carrillo Puerto with a 24-hour front desk and a restaurant

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Photo gallery for Hotel Turquesa Maya

Balcony
Local cuisine
Hallway
Premium bedding, desk, iron/ironing board, free WiFi
Exterior
Hotel Turquesa Maya in a vibrant neighborhood offers cooked-to-order breakfasts and local specialties. Enjoy free grocery shopping, a relaxing garden, laundry facilities, helpful staff, and WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Laundry
  • Room service
  • Breakfast available
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room

Double Room | Premium bedding, desk, iron/ironing board, free WiFi

Double Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Private bathroom
Free bottled water
Cable channels
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room | Premium bedding, desk, iron/ironing board, free WiFi

Triple Room

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony
Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Private bathroom
Free bottled water
Cable channels
  • Sleeps 3
  • 3 Twin Beds

View all photos for Quadruple Room

Quadruple Room | Premium bedding, desk, iron/ironing board, free WiFi

Quadruple Room

Highlights

Balcony
Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Private bathroom
Free bottled water
Cable channels
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Map
Calle 56 con Diagonal 66 #936, Felipe Carrillo Puerto, QROO, 77210

What's nearby

  • Santuario de la Cruz Parlante - 18 min walk - 1.5 km
  • Centro Cultural Chan Santa Cruz - 18 min walk - 1.5 km
  • Pueblo Felipe Carrillo Plaza - 19 min walk - 1.6 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 135 min drive

Restaurants

  • El Tenampa
  • ‪El Pastorcito Maya - ‬18 min walk
  • ‪La Taberna - ‬2 min drive
  • ‪Taquería "Tumben Kin - ‬18 min walk
  • ‪Los Tucanes - ‬2 min drive

About this property

Hotel Turquesa Maya

Property highlights
Take advantage of a free grocery shopping service, a garden, and laundry facilities at Hotel Turquesa Maya. The on-site restaurant, Turquesa Maya, features local cuisine. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a 24-hour front desk, and smoke-free premises
  • A banquet hall, tour/ticket assistance, and luggage storage
Room features
All guestrooms at Hotel Turquesa Maya feature comforts such as premium bedding and air conditioning, as well as amenities like free WiFi and free bottled water.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch plasma TVs with cable channels
  • Wardrobes/closets, balconies, and ceiling fans

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Cooked-to-order breakfast available for a fee: USD 10 to 15 for adults and USD 10 to 15 for children
  • A restaurant

Restaurants on site

  • Turquesa Maya

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Free grocery shopping service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 15 for adults, and USD 10 to 15 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Turquesa Maya Felipe Carrillo Puerto
Turquesa Maya Felipe Carrillo Puerto
Turquesa Maya
Turquesa Maya Felipe Carrillo
Hotel Turquesa Maya Hotel
Hotel Turquesa Maya Felipe Carrillo Puerto
Hotel Turquesa Maya Hotel Felipe Carrillo Puerto

Frequently asked questions

Is Hotel Turquesa Maya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Turquesa Maya?

Self parking is free at this property.

What time is check-in at Hotel Turquesa Maya?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Turquesa Maya?

Check-out is at noon.

Where is Hotel Turquesa Maya located?

Situated in Felipe Carrillo Puerto, this hotel is within 1 mi (2 km) of Santuario de la Cruz Parlante, Centro Cultural Chan Santa Cruz, and Pueblo Felipe Carrillo Plaza.

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Hotel Turquesa Maya Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 63 out of 158 reviews
Rating 8 - Good. 44 out of 158 reviews
Rating 6 - Okay. 30 out of 158 reviews
Rating 4 - Poor. 10 out of 158 reviews
Rating 2 - Terrible. 11 out of 158 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Azalia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I use the hotel just as a stop on my way to my final destination as it is midpoint on a long drive.
Stayed 1 night in Sep 2024

10/10 Excellent

jordan

Liked: Cleanliness, staff & service
Inexpensive very friendly staff and very clean!
Stayed 1 night in Jan 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel were great. The receptionist was very helpful and really cared to make sure all of my needs were met during my stay. Will definitely stay here again in the future.
Stayed 1 night in Nov 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
R Everything was good for a smaller pueblo.
Stayed 1 night in Nov 2023

6/10 Okay

Nataniel

Liked: Cleanliness, staff & service
Room was spacious
Stayed 1 night in Apr 2024

4/10 Poor

Philip

Disliked: Cleanliness, amenities, property conditions & facilities
Not good but no other choices
Stayed 3 nights in Feb 2024

8/10 Good

xiangzheng

Liked: Cleanliness, property conditions & facilities
The hotel door was locked when we arrived. We had to asking the villagers around with very limited Spanish. No one knew where he was about and when he would be back. There was no phone number provided either. After an hour the owner showed up. He was all smiling. The room and bedding were very clean. But the shower water was only tiny drippings.

4/10 Poor

ROBERT

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures of the hotel do not accurately represent the hotel. The pictures look they are from several years ago. We pulled into to the parking area and the area was littered with garbage and wasn't cleaned for a couple days. The description of the hotel says restaurant onsite, how we there is no longer a restaurant onsite. The mattresses were old broken and uncomfortable. The kitchenette only included a sink and counter. We pulled into to the parking area and the area was littered with garbage and wasn't cleaned for a couple days. There was no hot water for the showers at night. The hotel is in a good convenient location and has decent wifi.
Stayed 3 nights in Jun 2024

10/10 Excellent

Karla Yoselin

Stayed 2 nights in Jun 2025

10/10 Excellent

Ana Concepción

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien las instalaciones
Stayed 1 night in Jun 2025

2/10 Terrible

Michael

Stayed 1 night in May 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 👍
Stayed 1 night in Jan 2025

8/10 Good

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities
Amplio limpio presentable
Stayed 1 night in Mar 2025

8/10 Good

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities
Sólo que pongan contactos en las cabeceras para cargar los dispositivos y contacto para apagar y encender las luces
Stayed 1 night in Mar 2025

10/10 Excellent

Maria Fernanda

Stayed 3 nights in Feb 2025

6/10 Okay

EULOGIO

Liked: Cleanliness, staff & service
Bueno
Stayed 1 night in Jan 2025

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sólo le faltan enchufes cerca de la cama
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El internet podría mejorar

Bien solo el internet un poco bajo
Stayed 1 night in Jan 2025

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es amable y las habitaciones son comodas solo tiene algunos detalles con respecto a lo estético
Stayed 1 night in Jan 2025

8/10 Good

Juan carlos

Liked: Cleanliness, staff & service, amenities
Solo que loss colchones de las camas ya están vencidos... Bueno al menos en la recámara que me tocó.
Stayed 1 night in Dec 2024

10/10 Excellent

Victor

Stayed 1 night in Dec 2024

8/10 Good

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities
Sería excelente, solo por 2 motivos no lo es, no hay tomacorrientes junto a la cama y tardan un poco en mandar la factura.
Stayed 1 night in Dec 2024

8/10 Good

Terrell

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Best place to stay in town.
Stayed 6 nights in Dec 2024

10/10 Excellent

Nancy

Stayed 1 night in Nov 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpia y bonita
Stayed 1 night in Dec 2024