"We reserved this hotel for a few hours during our transit on the same day - less than one hour after we realized our flight is delayed and they don’t let us get into the transit saloon and we have to wait until the place arrives - we asked them to cancel and refund our hotel because we had no access so we could get one room on the land side to rest -they refused to do that even though they knew our flight is delayed and we have no access to the location of the hotel in transit saloon - they also...

"All stuff is friendly"