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"The hotel is super charming and the room was clean and comfortable with the exception of the very firm mattress. I guess you like it firm or you don't! The staff was very friendly and the onsite restaurants were great. I'd stay again and recommend it to my friends."

"The room was very clean which is the most important thing for me!"

"It was lovely. Everyone is very nice and the breakfast was well beyond an ordinary hotel breakfast"

"We LOVED staying here on our visit to Chicago. The hotel is quiet, the rooms are very comfortable, our host, Jose, was impeccable. The morning breakfast choices were just right. There is a nice clean frig that we used to stash some of our personal items that is allowed as well as access to a nice outside area with tables. My ONLY suggestion to the hotel ( and I do mean only) is that the pillows were flat that suited my back sleeping husband but slightly below par for side sleepers like me. Even...

"My family and I came to Chicago to lay my mother in law to rest. Ben was really helpful in every way you could think of. There was enough rooms and space to accommodate us. I cooked a full course meal that turned out really great! lol The tenants were so nice and fun! They made our stay even better because we really needed those laughs! It’s so many outlet stores, restaurants, the Beam, beach, River Walk, Navy Pier and etc. The apartments are close by everything you’d like to visit there. Our...

"Hotel was lovely, views from the rooftop bar were absolutely spectacular."

"Location is great. The staff wonderful and helpful. Some features of the room, however, were a bit problematic. One of the light features in the air conditioning would hit the wall and create a persistent noise. If you’re a light sleeper it may wake you up throughout the night. The other issue we had was the hot water in the bathroom randomly stopped in the morning. The hotel staff got maintenance to fix it by the end of the day, but it was an annoyance. We understand it was a random issue, and...

"The staff was very welcoming and helpful. The neighborhood is convenient but very loud. My biggest challenge was the poor design of the bathroom. Few places to hang towels and very little space to set things made the bathroom not very functional."

"My stay was remarkable! Staff was extremely friendly, room clean, in room dining food was delicious!"

"Great staff!"

"Super clean, friendly staff, and the restaurant’s food was delicious."

"The staff were all very friendly, the breakfast was good, room was clean."

"Room was clean"

"Excellent place highly recommend"

"Great property and staff!!"

"If you want to be right in downtown the location is perfect , however, there are other parts of the city that are more fun to be , specially in the weekends"

"Lovely place with good food options. Walked everywhere"

"I travel a lot, for business and pleasure. This was the worst hotel experience I’ve ever had. The man that checked us in on Friday June 19th at 3pm was rude. No eye contact, did not ask how many keys we needed, did not direct us to the elevators, zero customer service. The bathroom mirror in our room was broken and dirty, the lights over the bed did not work, we had 2 towels 1 of them was stained, and the body wash in the shower was empty. We were in room 215 and our neighbors woke us up on the...

"Benches for outside sitting"