"AC wasn’t working until a couple or hours later. Some of the outlets did not work. Hair dryer was broken. The fire alarm went off at 0230 and they were no announcements. Tried to contact the front desk and there was no answer. Lift at the entrance was not working and we had to haul luggage up the stairs. No help available to assist."

"Lovely Hotel, very comfortable, close to the Thames for walking. A bit further from the tube."