"AC was broken, phone was broken, room was run down"

"This property is in an excellent location. Can walk anywhere downtown. When our first room had a broken air conditioner, within minutes we were moved to another floor with working air. Nice having a good restaurant right next door and a Starbucks around the corner. The building is old but cleaning staff did a beautiful job."

"Good breakfast for a fair price. Wonderful location. Very comfortable! Delightful staff I'll be coming back."

"I was expecting a small room based on the description and price but was surprised that my 3rd floor room had no window, no thermostat, and a damaged headboard. Thankfully this was a one night, brief stay. "