"We arrived before check in time and were informed our room was ready. Great. We were helped with customer check in by a member of staff. We arrived at our room and the bed was a standard double, our booking was for a queen size bed. Also no mini fridge in the room as our bookings also confirmed. Went to reception, they arranged for a mini fridge to be brought to our room and a bottle of wine as it was my birthday. They arrived. Fridge had a broken plug and there was nowhere in the room to...

"Everything was great, the only problem was the misleading pictures for the club room which showed a large window and small sofa. In reality there was no large window just a small corner window. There was also no sofa and the pictures made the room look bigger than the actual room. If there was a sofa in the room it would not fit and there would be no space to walk around the bed. I would have given it 10/10 but for the above it will have to be 7/10."

"Hallways needed attention No refrigerator in some rooms No compensation for this"