Find all hotels by Independent in East End, VA

"The staff is fantastic "

"I’d like to start off with the positives, the staff was wonderful. Easy check in, helpful when needing assistance, easy check out. The room itself was pretty good condition, some minimal issues like marks on the wall and my daughter noticed a stain on the comforter cover. Housekeeping did well with our room turnover on our second day. So no complaints there. But that’s about the end of the positive notes. I am not certain how old this building is but it looks OLD, for such an up and coming surrounding area. One of two elevators was out of service, and the second almost made me second guess using it. In Fact when I tried to on our first day, it didn’t work. So I took the stairs and was HORRIFIED at the condition of the pool area, there is mold EVERYWHERE and I smelled it before I saw it. The stairway itself was filthy as well. I am truly concerned for staff and guest safety on that floor. The water pressure in the bathroom was barely existent. More like a drip than a shower. The water from the sink smelled very pungent. Two of us stayed for 3 days and were given 2 towels one hand towel and one washcloth. Very odd. The AC unit sounds like a freight train, was hard to sleep or stay asleep with the air running. Overall I was not thrilled with the stay. I’ve paid half the cost at a much better kept Hilton. The owners are fully responsible for the poor conditions here, truly concerning. "

"All staff were friendly and helpful with questions regarding parking and navigating the city. "

"We booked the king suite. Absolutely amazing stay! From start to finish! Must find a reason to stay longer! Could only ask for firmer pillows on the bed. "

"Friendly staff room just as described nice pillows, and the breakfast was great"

"The sheets, bedspread and "

"The hotel is dated and sorely needs to be renovated. In our room, the bathroom floor tiles were broken and completely loose from the floor. This is a safety hazard, on top of looking terrible and being impossible to clean. The hotel carpets were brown, but still managed to look dirty. We went to look at the pool, and it looked like scum was floating on top, and there was hair floating in the hot tub. In the fitness room, the majority of the machines were out of order. Outside the hotel were lots of cigarette butts that had not been cleaned up, and trash in the lobby was not removed promptly. The only thing positive I can say is that the bed was comfortable. "

"Average hotel stay. Nothing special. Fine for one night stay. "

"**The Jefferson Hotel, Richmond, VA** Opened in 1895, The Jefferson is one of those rare hotels that earns its reputation without breaking a sweat — the soaring rotunda, stained glass skylights, and marble columns make an immediate impression, and the warm, unhurried service keeps it from feeling like a museum piece. Rooms are elegant and genuinely comfortable, Lemaire is one of the better restaurants in the city, and the Rotunda Bar is a perfect excuse to linger. It's not a budget stay, but for a special occasion or simply a night of doing Richmond right, there's nothing else quite like it."