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"The front of house staff were absolutely superb throughout the stay - they couldn't do enough for us!"

"Has a great stay. Staff were they attentive especially in the restaurant as my granddaughter has allergies which is often difficult to cater for. The only thing I would say is that the showers in the pool changing rooms were looking a bit tired. But overall a great stay."

"Comfortable and well appointed room. Would stay again."

"Nice Hotel conveniently located. Restaurant offerings were nice at reasonable and sensible prices. Members of staff pleasant and helpful."

"Clean nice property ..nice restaurant ..very comfortable.would stay again ! "

"My sincere thank you to Marissa for her amazing commitment to customer service. Due to an imminent Air Canada flight attendant strike in Canada, we were unable to use our original non-refundable hotel reservation date at Novotel and had to rebook with new dates, in effect having to pay twice. I contacted my original booking agent, Hotel.ca, numerous times not to get a refund, because we knew it was not possible, but rather a modification of our dates given the extenuating circumstances but there was no relief. Upon our arrival at Novotel, I spoke with Marissa who immediately helped us. She contacted the booking agent directly to facilitate the modification of dates on her end and approve the special waiver. Marissa was incredibly helpful throughout the entire process and made it happen. Once again, thank you Marissa for your compassion."

"Staff very friendly, hotel clean, nice clean rooms, easy access to the town centre and railway station. Room was very warm ( due to warm weather) but fans were provided. "

"Lovely hotel, very comfortable."

"Excellent location , competent friendly staff "