"We booked the more expensive room and when we arrived they gave us the cheaper room that smelled. When I returned to the desk they told me it was a pet room (hence no carpeting). They changed it. When I checked out I asked if they could kindly hold my bag because my husband took the car to a meeting and would pick them up in a couple hours so I did t have to drag them to breakfast meeting. They refused. No willingness to accommodate me. Very disappointing customer service for a Best Western. ...

"The facility should have water available in the lobby or sale water"

"Very accommodating with our large group and dog. Breakfast was great for the kids. Everyone working was very kind."

"Staff was very helpful"

"Basic hotel, some renovations in the rooms but still an old building. Definitely not soundproofed rooms, we had to complain over upstairs noise at 2 AM and they keep going until 4 AM. Surprisingly good mattresses, but high humidity in the rooms. Breakfast typical nothing special. It’s a pet friendly hotel but it’s definitely missing some pet friendly areas. Location not very friendly for walks either."

"It was a very pleasent stay."