"Had a 2 night stay. Booked this property as it had an elevator and travelling with an elderly parent with reduced mobility. On arrival late in the evening we learned that both elevators were out of order. We were on the 3rd floor with no other suitable rooms available. With assistance from staff and another guest we made it to the room. We were able to switch to a lower room the next morning. All staff were very apologetic and went out of their way to help us make the stay positive...