Find all hotels by Preferred in Douar Khalifa Ben Mbarek from SAR 1,990

"Spa was lovely, breakfast OK and dinner disappointing. Staff were rude when I raised an issue about the room I'd been given not being as expected (and smelling badly of stale smoke despite being a non-smoking room) - one receptionist hung up on me when I called from the room. I was told repeatedly to come back later at reception and they tried to give me a smaller room that the category I paid for. Eventually got a nice room but it ruined the first 2 days of our holiday. Would never go back."

"Waited 45 min at reception. Mean and awful team treated me poorly. More than one guest shouting to staff and manager. Horrendous experience "

"Very clean environments from the room to every areas of the environments. Staff were friendly, good sense of humor, communication and approachable.Also, staff always ready to help when needs arises. Execellent intercontinental dishes.Infacts, we alI enjoyed the food as it was delicious and in abundants excepts if you dont want to eat.Honestly, its a place I wish to visit again and again if I have the money. Also, to suprise you,Aqua mirage is the best and I had already informed my friends and family to book their holiday and hotel to Aqua mirage palace in Marrackech .Morroco "

"Dirty, old, everything was broken nothing working also terrible service."

"We left to the airport early in morning at 6am and they give us the worst breakfast ever, I can’t believe it , it’s the worst stay I ever stay in Morocco, we left the 4 umbrellas and no one contacted us , bad management "

"We had a wonderful stay and would definitely recommend this hotel. The staff were second to none extremely attentive and professional throughout our visit. A special mention to the Manager, Aissian, who went above and beyond to ensure everything was perfect. We initially had an issue with the air conditioning in our room and were upgraded to a suite. Although the suite wasn’t quite right for us, Aissian personally stepped in, handled the situation with genuine care, and made sure the matter was fully resolved to our satisfaction. Adam at the Sports Bar was also fantastic, especially impressive as it was only his second day on the job. He was attentive, friendly, and provided excellent service. We also enjoyed the spa facilities, which were absolutely lovely and added to the overall experience. Thank you to the entire team for making our stay so enjoyable. We will certainly be visiting again!"

"Friendly, helpful staff/ great breakfast- wonderful hotel"

"Great location, staff and facilities "

"Hotel is lovely with lots of activities and the recreation team is lovely. They have child activities where u can leave ur kids and enjoy some time alone. House keeping i dnt find very impressive with room bed sheet not changed everyday. Rest of the cleaning was good. Very nice hotel outside Marrakech perfect for families and there tour organiser as well. They are very helpful. "